Clarity support

Contact

Email clarity@moonshard.co. When you write, include your device, its iOS or iPadOS version, and what you tapped just before the problem.

Common questions

Where are my saves stored?
On your iPhone or iPad, inside Clarity. The app has no account. If you are signed in to iCloud, your library also syncs between your devices through your own private iCloud, which Moon Shard can't see. To stop syncing, turn off iCloud for Clarity in the iOS Settings app, or sign out of iCloud.

How do I get everything out?
Tap ••• at the top of the canvas to open Settings, then Export everything. You get your notes, links and voice transcripts as Markdown and JSON, plus the original files, images and recordings, in one folder. Export as an Obsidian vault is there too.

Clarity isn't in my share sheet.
In the share sheet, scroll the row of apps to the end, tap More, and turn on Clarity.

Where are the Shortcuts actions?
In the Shortcuts app, tap +, then search for Clarity: Copy Snippet, Find in Clarity and Save to Clarity.

A document says "No text found".
Some PDFs are pictures of pages. Clarity tries to read them on your device. If the text can't be read, the file is still saved and opens normally. Search by its title instead.

How do I restore a purchase?
Tap ••• at the top of the canvas to open Settings, then Clarity Plus > Restore purchase.

How do I cancel Clarity Plus?
Open Settings > Apple Account > Subscriptions on your iPhone or iPad, choose Clarity Plus and tap Cancel. Do it at least 24 hours before the renewal date or the end of your free trial. Deleting the app does not cancel a subscription. For a refund, ask Apple at reportaproblem.apple.com.

How do I turn the AI features off?
Open Settings and switch off Use AI for summaries and connections. Nothing new is sent to our server after that. To stop a connected assistant, open Settings > Connect your AI > Advanced > Disconnect all assistants.

How do I delete everything?
Open Settings and choose Delete everything. It removes every card, connection, file and area from this device, and asks our server to delete the copies it holds. If iCloud sync is on, it also removes them from iCloud and from your other devices on the same Apple ID. Deleting the app only removes what is on the device. To remove the iCloud copy after deleting the app, use the iOS Settings app under iCloud storage.

How do I have my data deleted from your server, or exported?
Email clarity@moonshard.co from any address and say what you need. We reply within one month, and delete within 30 days.

Legal

Read the privacy policy and the terms of use.

Moon Shard Ltd, registered in England and Wales, company number 17130964. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.